RatingScoop Gives You Everything You Need To Take Control Of Your Online Reputation, Create Happy Customers And Grow Your Business
Save Time
Request a review in seconds, then sit back and let our automated system do the rest.
Save Hassle
Remove the awkwardness and hassle of review collection – for both you and your customers.
Save Money
Get all the important features the big players enjoy in the enterprise systems, for a fraction of what they pay.
Your Branding
Customer facing email requests and review collection forms use YOUR branding, to enhance customer trust and get you more reviews.
Request Anywhere
Request feedback via email, web link, printed QR Code or even integrate our API right into your shopping cart, for multiple opportunities to get feedback.
Get More Reviews
A single request can get you 1st party reviews for your website, as well as 3rd party review on popular sites such as Facebook, Google, TripAdvisor and Yell.
Privacy Assured
Our system encrypts private personal data for privacy protection and gives your customers automated tools to exercise their GDPR rights (e.g. to remove a review).
Manage And Respond
Get notified when customer feedback comes in. Publish it to your website with a click, add an optional reply, or follow-up privately if there is an issue.
Boost Your SEO Ranking
Search engines love websites with fresh, keyword rich content, and reviews from customers are the perfect source.
Hassle-Free Automated Followup
Our automated followup process gets you more reviews, while allowing customers the ability to opt-out without embarrassment.
You get valuable customer feedback and testimonials (aka 1st party reviews) you can display on your website, as well as reviews on the 3rd party sites you care about most – all from a single request.
Every customer touchpoint is branded to your business, and the followup messaging can be fully customised, so you stay in complete control.
Your brand and voice, not ours
Personalise feedback requests with your branding and adjust messaging to your own tone of voice.
To ensure you get the best response, emails are also sent under your name too.
The best part – you don’t need to know any coding to do it.
Stay in control, every step
Customer hasn’t sent feedback… Did they get the email? How many reminders have they had?
With RatingScoop, there’s no guessing. We show every step of the customer’s journey so you stay in control.
Share reviews with a click
You (and your website visitors) can share your 1st party reviews at the click of a button on all the popular social networks.
This not only helps you get in front of more potential customers, it’s also an easy way to create content for your social media feeds.
Stand out from the crowd
And let your happy customers help you grow your business
Request Reviews From Your Favourite App
RatingScoop’s API lets you request a customer review automatically when a significant action happens in another app, such as your appointment system, accounting software or eCommerce store.
Using Zapier, you can easily connect RatingScoop’s API to thousands of other apps and web tools, without needing to hire a developer. And in many cases, the Zapier connection is free.
Deal with issues privately
Unhappy customers can send additional info to you privately so you can resolve issues and hopefully turn things around.
So even though they see links to the review sites like happy customers do, they are more likely to wait for your response – giving them time to calm down – instead of leaving bad reviews on social media.
And even if they do, you still have an opportunity to help them resolve the issues and hopefully change their opinion.
Build Your Customer Email List
You may have been told, “the money’s in the list”, but building one can be hard – especially if you are in retail or rely on passing trade.
Our flexible review collection options mean that however you do business, you can build an email list of customers who would like to hear about your news and offers.
Monitor the health of your business
Our review dashboard lets you monitor the health of your business in real time.
We use our own proprietary rating system to give you an overall health score based on your ratio of positive to negative feedback.
Try It For Yourself
Signup for free and discover why businesses like yours are growing faster with RatingScoop.
Protect Your Hard Earned Reviews
We want you to get as many reviews as possible, but unlike some other services, we adhere to all review site policies and guidelines in our review collection process.
We never offer any incentives, and our followup process ensures requests are dripped out slowly over time so customers are not asked in bulk.
And whilst our process is personalised to ensure both happy and unhappy customers are appropriately treated, nobody is “gated” from seeing the links to the review sites.
Protect Your Business
RatingScoop’s review collection process is fully GDPR compliant, protecting your business as well as your customers privacy rights.
Our system encrypts private personal data for privacy protection and gives your customers automated tools to exercise their GDPR rights (e.g. to edit or remove a review).
And by using RatingScoop to collect and manage customer feedback, you’ll ensure all your testimonials and reviews are being used with your customers consent, protecting you from claims of false endorsement.
Protect Your Reputation
A negative or fake review can not only ruin your day, it can scare away potential business too.
Our unique invitation system ensures that only genuine customers can give verified reviews on your website, so haters, trolls and competitors are locked out.
And by making it simple for your genuine customers to leave reviews, you’ll get a more balanced view on the review sites that matter.
Privacy and security by design
Your data is stored on our private cloud based server, hosted by a Tier 1 provider, to ensure maximum privacy and service availability.
We use state of the art 2048-bit SSL and database encryption to give you the highest levels of security the industry has to offer.
Our system encrypts private personal data for privacy protection and gives your customers automated tools to exercise their GDPR rights (e.g. to remove a review).
Ready to get started?
Join free today and you’ll be all set up and requesting your first reviews just 10 minutes from now
Here are a few of the FAQ’s we get:
No! We are constantly improving our software, and you get it all for FREE! Because RatingScoop is in the cloud, any time we add a new feature or make an update, it immediately shows up in your account.
To start collecting reviews, no. You just login to our secure dashboard and start making requests. To display reviews on your website, you need to add one of our Javascript display widgets, or install our WordPress plugin. This is a one-time installation (which we can help you with at no extra cost), and after that, everything is handled via our secure dashboard.
No. Although RatingScoop works best when you have somewhere to show your 1st party reviews, it’s not a deal-breaker if you don’t, because you can still use it to collect more 3rd party reviews on Google, TripAdvisor, Facebook and Yell. You can also use the 1st party feedback you get for internal quality control and customer relations.
There are NO long term contracts or commitments, and our base plan is FREE. You can cancel a paid plan at any time you’d like (you don’t even need to contact us – there’s a cancel link in your account dashboard) and you won’t get billed for any more renewals
You do! All content (including your customers and reviews) is 100% owned by you. RatingScoop is just a tool for YOU to collect and display YOUR reviews. We operate as your data processor, and we don’t have permission to use your data for any other reason.
NO! Cancelling will stop any future billing renewals – your account will then revert to our FREE plan at the end of your paid up period. If you ever decide it’s time to leave completely, you can download a CSV files of your reviews before you delete your personal data
Yes, you can choose to add or ignore Google, Facebook, TripAdvisor, TrustPilot and Yell. You can also add your own custom review site if there is an important one in your industry.
Quite simply, because Yelp’s Business Owner Guidelines, which are part of their Terms of Service, says that businesses should not ask for reviews. So any review management service that offers Yelp probably doesn’t care much about your long term success.
Yes! We are fully committed to helping you succeed… so if you need help putting the review widgets on your website or have any questions, simply get in touch and our first class support team will be more than happy to assist.
Ready to get started?
Join free today and you’ll be all set up and requesting your first reviews just 10 minutes from now
