RatingScoop Gives You Everything You Need To Take Control Of Your Online Reputation, Create Happy Customers And Grow Your Business
Twenty years ago, a business could rely on passing trade and personal recommendations. Today, the internet means more competition than ever before, and online reviews are the new word-of-mouth.
But asking customers for reviews can be awkward, and many customers get too busy and forget.
RatingScoop’s automated review collection process takes away all that awkwardness – and a single request can get you genuine reviews for your website, as well as on the review sites you care about most.
This helps you cast a wider net, attracts more customers, and reduces the risk that the review site you rely on goes the same way as Geocities, Friends Reunited, or Google Plus.
RatingScoop helps you get more genuine reviews on:
Protect Your Reputation
A negative fake review can not only ruin your day, it can scare away potential business too.
Our unique invitation system ensures that only genuine customers can give verified reviews, so haters, trolls and competitors are locked out,
And by making it simple for your genuine customers to leave reviews, you’ll end up with a more balanced view on the review sites that matter.
Request Feedback Anywhere – Without Any Hassles
Request feedback via email, web link, printed QR Code or even integrate our API right into your shopping cart, for multiple, hassle-free opportunities to get feedback.
Email reminders get you up to 35% more reviews, whilst allowing customers the ability to opt-out without embarrassment.
Website
Collect feedback directly from your website with our embedded button.
Add a scannable QR Code to receipts, invoices, business cards etc and customers can simply point their smartphone camera to leave a review
Invite
Give your review collection efforts a boost by inviting previous customers. Simply upload your customer list and our automated system will do the rest.
API
Connect your shopping cart or CRM (directly or via Zapier) and send feedback requests automatically when a customer makes a purchase.
Kiosk
Setup a iPad/tablet based ‘kiosk’ so that your customers can leave feedback at point of purchase or as they leave.
Your brand and voice, not ours
Personalise feedback requests with your branding and adjust messaging to your own tone of voice.
To ensure you get the best response, emails are also sent under your name too.
The best part – you don’t need to know any coding to do it.
Stay in control, every step
Customer hasn’t sent feedback… Did they get the email? How many reminders have they had?
With RatingScoop, there’s no guessing. We show every step of the customer’s journey so you stay in control.
Share reviews with a click
You (and your website visitors) can share your 1st party reviews at the click of a button on all the popular social networks.
This not only helps you get in front of more potential customers, it’s also an easy way to create content for your social media feeds.
Build Your Customer Email List
You may have been told, “the money’s in the list”, but building one can be hard – especially if you are in retail or rely on passing trade.
Our flexible review collection options mean that however you do business, you can build an email list of customers who would like to hear about your news and offers.
Earn Google’s rich snippet stars for more clicks
RatingScoop’s display widgets add rich snippet data for your reviews automatically, making the pages they appear on eligible for stars in the search results. This really makes your business stand out, and boosts clicks by over 35%, according to TrustPilot research.
Monitor the health of your business
Our review dashboard lets you monitor the health of your business in real time.
We use our own proprietary rating system to give you an overall health score based on your ratio of positive to negative feedback.
Protect Your Hard Earned Reviews
We want you to get as many reviews as possible, but unlike some other services, we adhere to all review site policies and guidelines in our review collection process.
We never offer any incentives, and our followup process ensures requests are dripped out slowly over time so customers are not asked in bulk.
And whilst our process is personalised to ensure both happy and unhappy customers are appropriately treated, nobody is “gated” from seeing the links to the review sites.
Deal with issues privately
Unhappy customers can send additional info to you privately so you can resolve issues and hopefully turn things around.
So even though they see links to the review sites like happy customers do, they are more likely to wait for your response – giving them time to calm down – instead of leaving bad reviews on social media.
And even if they do, you still have an opportunity to help them resolve the issues and hopefully change their opinion.
Privacy and security by design
Your data is stored on our private cloud based server, hosted by a Tier 1 provider, to ensure maximum privacy and service availability.
We use state of the art 2048-bit SSL and database encryption to give you the highest levels of security the industry has to offer.
Our system encrypts private personal data for privacy protection and gives your customers automated tools to exercise their GDPR rights (e.g. to remove a review).
Get a Demo
Take a brief, self-guided tour of our system. You’ll see just how easy it is to use and discover why businesses like yours are growing faster with RatingScoop.
Here are a few of the FAQ’s we get:
No! We are constantly improving our software, and you get it all for FREE! Because RatingScoop is in the cloud, any time we add a new feature or make an update, it immediately shows up in your account.
To start collecting reviews, no. You just login to our secure dashboard and start making requests. To display reviews on your website, you need to add one of our Javascript display widgets, or install our WordPress plugin. This is a one-time installation (which we can help you with at no extra cost), and after that, everything is handled via our secure dashboard.
No. Although RatingScoop works best when you have somewhere to show your 1st party reviews, it’s not a deal-breaker if you don’t, because you can still use it to collect more 3rd party reviews on Google, TripAdvisor, Facebook and Yell. You can also use the 1st party feedback you get for internal quality control and customer relations.
There are NO long term contracts or commitments. You can use RatingScoop month to month, and cancel at any time you’d like (you don’t even need to contact us – there’s a cancel link in your account dashboard).
You do! All content (including your customers and reviews) is 100% owned by you. RatingScoop is just a tool for YOU to collect and display YOUR reviews. We operate as your data processor, and we don’t have permission to use your data for any other reason.
As with most SAAS (“software-as-a-service”) platforms, when you cancel your account, your data will become inaccessible. But don’t worry, you will have the opportunity to download CSV files of your reviews, or make your account “dormant” and we’ll keep everything backed up waiting so you can come back again later.
Simply login to your secure dashboard, visit the “BIlling” link and click “cancel my account”. No need to call, email, or talk to anyone! Your account will then expire at the end of your currently paid up month.
Quite simply, because Yelp’s Business Owner Guidelines, which are part of their Terms of Service, says that businesses should not ask for reviews. So any review management service that offers Yelp probably doesn’t care much about your long term success.
Yes! We are fully committed to helping you succeed… so if you need help putting the review widgets on your website or have any questions, simply get in touch and our first class support team will be more than happy to assist.
Ready to get started?
Join risk free today, thanks to our 30 day money back guarantee, and you’ll be requesting your first reviews just 10 minutes from now
