Customer Experience Marketing For Smaller Businesses
RatingScoop gives you a predictable and consistent way to get customer feedback, then turns it into a powerful marketing tool that builds trust and attracts new business.
Our automated review-getting process eliminates all the awkwardness and hassle of asking for feedback, making it quick and easy for happy customers to sing your praises.
Build A Web Of Influence, Predictably
Left to chance, even the most satisfied customer will get busy and forget to give a review. RatingScoop fixes that.
See your 5-star reputation grow consistently, building a web of influence for your brand across social media that attracts even more customers to your business.
And because what customers say about you is ten-times more believable, encouraging and inspirational than any advertisement you could ever display, making this the best investment you’ll ever make for your business.
RatingScoop Gives You Everything You Need To Take Control Of Your Online Reputation, Create Happy Customers And Grow Your Business
Save Time
Request a review in seconds, then sit back and let our automated system do the rest.
Save Hassle
Remove the awkwardness and hassle of review collection – for both you and your customers.
Save Money
Get all the important features the big players enjoy in the enterprise systems, for a fraction of what they pay.
Your Branding
Customer facing email requests and review collection forms use YOUR branding, to enhance customer trust and get you more reviews.
Request Anywhere
Request feedback via email, web link, printed QR Code or even integrate our API right into your shopping cart, for multiple opportunities to get feedback.
Get More Reviews
A single request can get you 1st party reviews for your website, as well as 3rd party review on popular sites such as Facebook, Google, TripAdvisor and Yell.
Privacy Assured
Our system encrypts private personal data for privacy protection and gives your customers automated tools to exercise their GDPR rights (e.g. to remove a review).
Manage And Respond
Get notified when customer feedback comes in. Publish it to your website with a click, add an optional reply, or follow-up privately if there is an issue.
Boost Your SEO Ranking
Search engines love websites with fresh, keyword rich content, and reviews from customers are the perfect source.
Hassle-Free Automated Followup
Our automated followup process gets you more reviews, while allowing customers the ability to opt-out without embarrassment.
You get valuable customer feedback and testimonials (aka 1st party reviews) you can display on your website, as well as reviews on the 3rd party sites you care about most – all from a single request.
Every customer touchpoint is branded to your business, and the followup messaging can be fully customised, so you stay in complete control.
Your brand and voice, not ours
Personalise feedback requests with your branding and adjust messaging to your own tone of voice.
To ensure you get the best response, emails are also sent under your name too.
The best part – you don’t need to know any coding to do it.
Stay in control, every step
Customer hasn’t sent feedback… Did they get the email? How many reminders have they had?
With RatingScoop, there’s no guessing. We show every step of the customer’s journey so you stay in control.
Deal with issues privately
Unhappy customers can send additional info to you privately so you can resolve issues and hopefully turn things around.
So even though they see links to the review sites like happy customers do, they are more likely to wait for your response – giving them time to calm down – instead of leaving bad reviews on social media.
And even if they do, you still have an opportunity to help them resolve the issues and hopefully change their opinion.
Monitor the health of your business
Our review dashboard lets you monitor the health of your business in real time.
We use our own proprietary rating system to give you an overall health score based on your ratio of positive to negative feedback.
Stand out from the crowd
And let your happy customers help you grow your business
Request Reviews From Your Favourite App
RatingScoop’s API lets you request a customer review automatically when a significant action happens in another app, such as your appointment system, accounting software or eCommerce store.
Using Zapier, you can easily connect RatingScoop’s API to thousands of other apps and web tools, without needing to hire a developer. And in many cases, the Zapier connection is free. Available on our Gold Plan or higher.
Capture In-person Feedback
Our Kiosk feature allows you to request in-person feedback from your customer, using an iPad or similar tablet.
This is ideal for restaurants, therapists, tradesmen and any other business that interacts with customers in person. Available on our Gold Plan or higher.
Get Clarity With Tags
Tags let you group and display your reviews any way you want – by location, service, staff member and much more.
This helps you show relevant reviews to the right people, as well as giving you the flexibility to really see what is going on in your business.
Share reviews with a click
You (and your website visitors) can share your 1st party reviews at the click of a button on all the popular social networks.
This not only helps you get in front of more potential customers, it’s also an easy way to create content for your social media feeds.
Build Your Customer Email List
You may have been told, “the money’s in the list”, but building one can be hard – especially if you are in retail or rely on passing trade.
Our flexible review collection options mean that however you do business, you can build an email list of customers who would like to hear about your news and offers.
Try It For Yourself
Signup now and discover why businesses like yours are growing faster with RatingScoop.
Protect Your Hard Earned Reviews
We want you to get as many reviews as possible, but unlike some other services, we adhere to all review site policies and guidelines in our review collection process.
We never offer any incentives, and our followup process ensures requests are dripped out slowly over time so customers are not asked in bulk.
And whilst our process is personalised to ensure both happy and unhappy customers are appropriately treated, nobody is “gated” from seeing the links to the review sites.
Protect Your Business
RatingScoop’s review collection process is fully GDPR compliant, protecting your business as well as your customers privacy rights.
Our system encrypts private personal data for privacy protection and gives your customers automated tools to exercise their GDPR rights (e.g. to edit or remove a review).
And by using RatingScoop to collect and manage customer feedback, you’ll ensure all your testimonials and reviews are being used with your customers consent, protecting you from claims of false endorsement.
Protect Your Reputation
A negative or fake review can not only ruin your day, it can scare away potential business too.
Our unique invitation system ensures that only genuine customers can give verified reviews on your website, so haters, trolls and competitors are locked out.
And by making it simple for your genuine customers to leave reviews, you’ll get a more balanced view on the review sites that matter.
Privacy and security by design
Your data is stored on our private cloud based server, hosted by a Tier 1 provider, to ensure maximum privacy and service availability.
We use state of the art 2048-bit SSL and database encryption to give you the highest levels of security the industry has to offer.
Our system encrypts private personal data for privacy protection and gives your customers automated tools to exercise their GDPR rights (e.g. to remove a review).
Ready to get started?
Create your account and you’ll be all set up and requesting your first reviews just 10 minutes from now
Here’s How It Works
Step 1: Request Customer Feedback. Anytime, Anywhere
With 6 hassle-free ways to request feedback, there’s something for every kind of business.
Web Link
Collect feedback directly from your website with our embedded button, or share your direct feedback link in your email signature.
QR Code
Print on invoices, business cards, posters etc and customers can simply point their smartphone camera to leave feedback.
Kiosk
Setup an iPad/tablet based ‘kiosk’ so that your customers can leave feedback in-store at point of purchase or as they leave.
Ad-Hoc Request
Invite a customer to give feedback by entering their name and email, and our system will do the rest, automatically.
Upload List
Upload your customer email list and our system will automatically drip out feedback requests to eligible customers over time.
API
Connect your shopping cart or CRM (directly or via Zapier) and send feedback requests automatically from your favourite app.
Please Note: Kiosk and API are available on our Gold and Platinum plans only
Step 2: Sit Back As RatingScoop Handles The Feedback Collection Process Automatically For You
Whichever request method you use, your customer will be taken to our feedback form, which will be branded up with your company details. As feedback comes in, we’ll add it to your dashboard for your review, and let you know by email.
If the response is positive, we’ll encourage them to also leave a 3rd party review on the sites you care about most, including:
If it’s negative, the 3rd party reviews links are still there (we don’t allow ‘review gating’), but our focus is on getting them to send additional info privately, so you can resolve the issue and hopefully turn their experience into a positive one.
Positive Thanks Page
Negative Thanks Page
Step 3: Publish Feedback On Your Website With A Click
Our review display widgets make it simple for you to seamlessly display your verified star rating and testimonials (1st party reviews) on your website at the click of a button, including an optional reply.
Stand Out In The Search Engines
Our display widgets are fully optimised for SEO, so you get a steady stream of fresh, keyword rich content marked up with review Schema.
Google loves websites with fresh, structured content, so adding our review display widgets to your website can have a positive impact on your search engine ranking.
Especially as your customers stories most accurately reflect what potential customers are looking for.
Turn More Visitors Into Customers
Research shows that adding reviews to a website gives up to 44% more conversions.
This lowers your customer acquisition costs (CAC) and grows your business faster.
Make Your Competition Irrelevant
By listening to your customers, resolving any issues before they become problems, and making it easy for them to leave reviews, your competition will soon be irrelevant.
And by building a strong average rating on multiple sites, the odd fake or negative review won’t have any power to hurt your business.
Ready to get started?
Join free today and you’ll be all set up and requesting your first reviews just 10 minutes from now
Here are a few of the FAQ’s we get:
Setup takes just a couple of clicks. You simply fill out your business profile and start requesting reviews. Then just add a snippet of code (or our WordPress plugin) to your website, and you can publish reviews to your website with a click as the come in.
Yes! You can upgrade, downgrade or cancel your current plan at any time via your account. You don’t even need to contact us! If you upgrade, we’ll prorate the unused portion of your current plan towards your new one.
No! We are constantly improving our software, and you get it all for FREE! Because RatingScoop is in the cloud, any time we add a new feature or make an update, it immediately shows up in your account.
No. Although RatingScoop works best when you have somewhere to show your 1st party reviews, it’s not a deal-breaker if you don’t, because you can still use it to collect more 3rd party reviews on Google, TripAdvisor, Facebook and Yell. You can also use the 1st party feedback you get for internal quality control and customer relations.
You do! All content (including your customers and reviews) is 100% owned by you. RatingScoop is just a tool for YOU to collect and display YOUR reviews. We operate as your data processor, and we don’t have permission to use your data for any other reason.
As with most SAAS (“software-as-a-service”) platforms, when you cancel your account, your data will become inaccessible. But don’t worry, you will have the opportunity to download CSV files of your reviews, or make your account “dormant” and we’ll keep everything backed up waiting so you can come back again later.
Yes, you can choose to add or ignore Google, Facebook, TripAdvisor, TrustPilot and Yell. You can also add your own custom review site if there is an important one in your industry.
Quite simply, because Yelp’s Business Owner Guidelines, which are part of their Terms of Service, says that businesses should not ask for reviews. So any review management service that offers Yelp probably doesn’t care much about your long term success.
Yes! We are fully committed to helping you succeed… so if you need help putting the review widgets on your website or have any questions, simply get in touch and our first class support team will be more than happy to assist.
You Also Get Our Triple Guarantee
Money Back Guarantee
We want you to choose us with confidence. So you’re either fully satisfied in the first 30 days, or we will cheerfully retire your account and rush you a full refund of your investment.
Price Lock Guarantee
We hate it when companies make sneaky price rises, and we know you do too. So we guarantee the price you pay will never change as long as you keep your chosen subscription plan active.
Support Guarantee
We are fully committed to helping you succeed, and customer support is our superpower. So if you need help putting the review widgets on your website or have any questions, simply get in touch.
Ready to get started?
Join now and you’ll be all set up and requesting your first reviews just 10 minutes from now
